okoskollega
The smart colleague who lives on your side of the wall.
The smart colleague who lives on your side of the wall.
Support, helpdesk, reception. In Hungarian. And every word stays on your own hardware.
Kolli takes requests by email, chat, phone and mobile app. It works out what the customer needs, asks until the request is complete, files a ticket, and prepares the decision in the back office. A person approves. Kolli does the work. Not one word leaves the building.
Who it is for
Everyone who works with a lot of tickets.
Where dozens or hundreds of requests arrive every day, and accuracy and speed have to hold at the same time. Where an abandoned phone call or an incomplete report costs money.
Debt collection.
Every case arrives with exact data, not from half-finished calls. Kolli asks everyone the same questions, in the same order.
Returns and complaints.
Order number, product, reason, photo. Kolli collects them before anyone touches the case.
Claims.
The claimant tells it in their own words. Kolli follows a checklist and hands over a complete ticket.
IT service providers.
Access, outage, request, billing. We run this for our own customers.
Law firms and clinics.
The first call is already confidential. It stays with you, because there is nobody to forward it to.
Accountancies.
Payroll, tax numbers, deadlines. Same logic: the safest data is the data that never left.
One colleague, two jobs
Front desk: Kolli takes the request.
It listens, asks until the request is complete, confirms, and files a ticket. If a reviewed answer exists, it says it, word for word, as a person wrote and approved it. If the customer can solve it themselves, it shows the way and does not open a needless ticket.
Back office: Kolli prepares the decision.
It reads every new ticket, the customer's history and your knowledge base, and puts a decision brief on the ticket: what it costs, what the risk is, who is affected, how to roll it back, what we promise to others by saying yes. A person approves. Kolli does the work and drafts the reply, which a person sends.
Nothing reaches a customer without a named person's approval. That is not a promise. The system enforces it.
No third party. Not one.
Most AI assistants work by sending your text to somebody else. An external speech recogniser, an external language model, an external search, often outside the EU, each with its own data-processing agreement. With okoskollega there is nobody to send it to. Speech recognition, voice, language model, knowledge base and ticketing all run on your own hardware: ATAILA's Hungarian infrastructure, or yours.
| Assistants built on external AI providers | okoskollega | |
|---|---|---|
| Third-party data processors | typically several | none |
| Customer text leaves the company | yes | no |
| Transfer outside the EU | typically yes | none |
| Liability for sub-services | several partners, often disclaimed | one contract, one accountable party: ATAILA |
What you never send, you never have to defend. And it is verifiable: the network traffic is yours.
Built for the business
Made for managing directors and helpdesk leads.
okoskollega is not an IT project. It saves where tickets cost money: abandoned phone calls, incomplete reports that need a call-back, evenings and weekends spent firefighting. Kolli hands over complete tickets, asks the same way every time, and never forgets what happened last time.
Fewer phone minutes.
The request is complete the first time.
Complete tickets.
Which system, what the screen says, since when, who. Not "it doesn't work".
Measurable.
First-response time, requests deflected to self-service, phone minutes. We promise no number in advance. We measure.
We run our own support on it
Since June 2026 ATAILA's own support desk runs on it. A Hungarian certification organisation's engineers, and their AI coding agent, file tickets into it today. The agents that triage your tickets triage ours.
What we measured:
78
tickets closed
on our own service desk, to September 2026. Real customers, real tickets.
< 3 hours
average response time
in working hours, to the first real answer. Not to an auto-acknowledgement.
1000+
AI-driven tests
measure how accurate the answers are. What fails goes into the next training round: the tuning is continuous.
4×
faster than realtime
speech synthesis, on CPU, no GPU.
Runs on the ATAILA Cloud Platform
Every step logged. Vulnerability-scanned containers. Kubernetes and GitOps delivery. Versioned releases with release notes. The same platform we run our own company on.